Terms of service
1. General Information
www.copenhagencartel.dk is owned and operated by Copenhagen Cartel ApS, located at Frederiksberggade 15, 2nd floor, 1459 Copenhagen K, Denmark ("Copenhagen Cartel ApS" or "Us").
You can contact us at phone number 61462270 or email hi@copenhagencartel.com if you encounter any issues using the website or have any questions for us.
2. Our Terms of Trade
Our terms of trade ("Terms of Trade") apply when you purchase and for our delivery of goods to you, when you order/purchase an item on our website.
We encourage you to read our Terms of Trade thoroughly before placing an order with us.
We may periodically change and update the Terms of Trade with effect on your future purchases on our website. Therefore, you will be asked to accept our Terms of Trade every time you make a purchase with us.
If you do not accept our Terms of Trade, you cannot order items from our website.
An updated version of the Terms of Trade is always available on our website.
3. Prices, Payment, and Payment Methods
All prices are stated in Danish Kroner (DKK) including 25% VAT and other taxes/fees.
The total price you need to pay for your item(s), including potential shipping and charges related to credit card payment, will be calculated before you complete your order.
Your delivery costs vary – depending on the chosen/available delivery method for the specific item's delivery. You will be informed of the delivery costs before you finalize your order.
Your payment for your item(s) is made when you complete the order. If we need to ship the item to you, we will only deduct the payment when we send the item from our warehouse to you.
4. Ordering Items on Our Website
4.1. GENERALYou must be at least 18 years old and have a valid credit card that we accept as a payment method in order to purchase our items on our website. If you are under 18, you must have a legal basis to transact with us.
Our webshop at www.copenhagencartel.dk is open 24 hours a day, but it may be closed for maintenance. We naturally try (as much as possible) to perform maintenance on our webshop during the night.
If you place an order on the weekend or on holidays, your order will be processed on the next business day.
We only accept your order if your payment information is correct and if we have no reason to believe that the order will be used for illegal activities or that you do not meet the requirements of our Terms of Trade.
You can only order our items through our website. We do not accept orders by phone.
4.2 WHEN DOES THE ORDER BECOME BINDING
Before clicking "Complete Order," you have the opportunity to adjust your order and information.
When you click "Complete Order," you are bound by your order, and you will receive an order confirmation from us via email.
If you make an error in your order, contact our customer service who can assist you. If you have regretted your order, you have a 14-day withdrawal period (read more about your withdrawal rights in the section "Withdrawal Right" below).
We are only bound by your order once we have sent an order confirmation to you. Until then, we have the option to reject your order in case of typos, technical issues, delivery failures, and similar circumstances.
5. Delivery
Your order will be delivered to the delivery address you have chosen during the order process.
We strive to deliver your order as soon as possible. The expected delivery time is 2-5 days. Special order items or items not in stock may have longer delivery times. You may also experience that in particularly busy periods, a longer expected delivery time is indicated for specific items.
You can choose from the following delivery methods: Home Delivery, Business Delivery, and Parcel Shop.
We reserve the right that some delivery methods do not apply to certain addresses and time intervals. Only the delivery methods available for your delivery address will be visible when you complete your order. We reserve the right to deliver to a different delivery location if the chosen delivery location is full. If this is the case, we will deliver your order to a delivery location chosen by the courier.
We only deliver to the following countries: Europe, Norway and Switzerland, UK, US, Canada, Rest of the world (8-10 days standard delivery and 3-4 days express delivery), with the exception of Belarus and Russia. Delivery fees vary depending on the specific country.
If we do not have all the items you have ordered in stock, we may send the items we have in stock to you first. When we receive the items you are missing, we will send them to you subsequently. Therefore, you may receive your order in multiple shipments.
We bear the risk of your item(s) until delivery.
6. Withdrawal Right
6.1 GENERAL
You can entirely without reason withdraw from the purchase of your item within 14 days, if you are a consumer.
The withdrawal period expires 14 days from the day you or someone receiving the item on your behalf (not the courier) physically acquires the item.
If you have ordered multiple of our items in the same order, but we have not been able to deliver all your items to you at the same time (in the same order), the withdrawal period for the items expires 14 days after the day you acquire the last item physically. In cases where more than one item has been ordered in the same order, but where the items are delivered individually, the withdrawal period expires 14 days after the day you or a third party specified by you (not the courier) acquire the last item physically.
If you have ordered an item consisting of several lots or parts, the withdrawal period expires 14 days after the day you acquire the last lot or the last part of the item physically.
If you wish to exercise your withdrawal right, you must notify us of your use of the withdrawal right in an unambiguous statement (in a clear and distinct manner) – for example, via email or letter. You can also choose to use our standard withdrawal form.
You have complied with the withdrawal period if you send the notification to us about your use of the withdrawal right before the withdrawal period expires.
6.2 WHAT HAPPENS WHEN YOU EXERCISE THE WITHDRAWAL RIGHT
If you have exercised your withdrawal right, we will refund your payment including any delivery costs without undue delay and at the latest 14 days from the date we receive your notification of the exercise of the withdrawal right.
If you have chosen a different delivery method than our standard delivery, we will only refund the portion of the delivery costs that corresponds to our standard delivery.
We will refund your payment using the same payment method you used in your purchase, unless you have explicitly accepted a different form of refund (e.g., a voucher).
You will not be charged any fees in connection with the refund.
You must return the item to us without undue delay and no later than 14 days from the date you informed us that you wish to exercise your withdrawal right. You have complied with the withdrawal period if you return the item before the expiration of the 14 days.
We cover your expenses in connection with the return of the item (including shipping), if you use the shipping method we offer. If you return the item in another way, you must pay the difference between the price of the shipping method we offer and the shipping method you choose for the return.
We can withhold your refund until we have received the item back, or you have provided documentation of the return of the item - whichever is earliest.
You can read more about how to return the item in the section "Return."
6.3 SPECIALLY MADE ITEMS - WITHDRAWAL RIGHT DOES NOT APPLY
The withdrawal right does not apply to items that are specially made or have a clear personal touch (e.g., items with engravings, embroideries, and the like).
7. Defective and Incorrect Items
If your item is defective, or if we have delivered the wrong item to you, you must contact our customer service as soon as possible. You can find our contact information at the bottom of our Terms of Trade or in your order confirmation.If your item is defective, or if you have received the wrong item, you have the option to choose between:
- returning the item and getting a refund,
- returning the item and receiving a new equivalent item (re-delivery),
- keeping the item and getting a proportionate discount,
- keeping the item and having the defect rectified.
In the case of receiving a defective or wrong item that you need to return, we will cover the costs of returning the item to us.
If your item is defective, the rules of the Sale of Goods Act regarding defects apply.
8. Return
If you need to return an item to us (e.g., if you regret your purchase or your item is defective), you must create this through our returns portal here
Returns Portal
If that is not possible, you need to return the item to the following address: Copenhagen Cartel ApS, Kongens Nytorv 13, 1050 København K, Denmark
When returning, all parts of the item must be returned to us.
When you return an item to us, you are responsible for ensuring that the item is packaged properly. You bear the risk of the item until we have physically received the item back. We therefore recommend that you keep your receipt for sending the item.
You are responsible for any deterioration of the item's value resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the item.
If the value of the item has been diminished, we will deduct the value depreciation from the purchase amount you paid for the item before you are refunded.
9. Complaints
Complaints about a defect in your item must be made directly to us within a reasonable time after you have discovered the defect.
A complaint period of 2 years applies, and as a consumer, you must therefore complain no later than 2 years after delivery of the item. If the complaint period is not observed, your right to assert defects expires, unless we have committed ourselves to warrant the item for a longer period.
You can read more about how to file a complaint in the section "Complaint Procedure."
10. Force Majeure
We are not responsible to you if circumstances occur after your order that prevent or delay our fulfillment of your order. Such circumstances include external circumstances that people cannot prevent, war, mobilization, breakdown of telecommunications/customer infrastructure, external security events (e.g., hacker attacks, computer virus attacks, or third-party destructive behavior), natural disasters and natural conditions that make it impossible to fulfill your order/purchase, strikes, lockouts, fire, blockades, vandalism, orders from public authorities and/or rights holders, outbreaks of epidemics or pandemics, global health emergencies, and other circumstances beyond our direct control.
11. Personal Information
We treat your personal information confidentially. We have prepared a privacy policy that explains how we process the personal information you provide to us in connection with your purchase and use of our website. You can find our privacy policy
12. Miscellaneous
Updating Our Website
We do our best to update the website and ensure that prices, offers, descriptions, and other information about the items are correct. Spelling errors, errors in prices, offers, descriptions, and other information about the items can occur, and sometimes we discover that the price of an item is incorrectly stated.
13. Transfer
We may choose to transfer our agreement with you entirely or partially to (a) one of our group companies or (b) to a third party as part of a divestment of one or more of its companies, business units, etc.
14. Complaint Procedure
If a problem arises with your item, or if your item is defective, you must initially contact our customer service. If you are dissatisfied with how we handle your problem with an item, you can file a complaint with the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can complain to the Center for Complaints Resolution via the Complaint Portal. If you want to file a complaint with the Center for Complaints Resolution, you must have sent your complaint to us first. It may be a good idea to send a written complaint to us so you can document that you have complained if the Center for Complaints Resolution requests documentation.You can also use the European Commission's online complaint portal when submitting a complaint. It is particularly relevant if you are a consumer residing in another EU country. You can submit your complaint on the European Commission's online complaint portal. When submitting a complaint, you must provide our email address hi@copenhagencartel.com.
15. Choice of Law and Venue
Any purchase/order you make with us is subject to and shall be interpreted in accordance with Danish law except for (a) rules that lead to the application of law other than Danish law and (b) the United Nations Convention on Contracts for the International Sale of Goods (CISG). Any dispute and any claim arising out of or in connection with your purchase/order shall be settled by a competent court at Copenhagen Cartel ApS's venue.
16. Our Contact Information
If you are in doubt about anything, please feel free to contact our customer service at:Email: hi@copenhagencartel.com
Phone number: +45 61462270 during business hours 8 AM to 6 PM.
Address: Frederiksberggade 15, 2nd floor, 1459 Copenhagen K, Denmark
Standard Withdrawal Form
(this form is completed and returned only if the withdrawal right is exercised)
To Copenhagen Cartel ApS (CVR no. 41079851)
Frederiksberggade 15, 2nd floor
1459 Copenhagen
Denmark
hi@copenhagencartel.com
- I/we ___________ hereby announce that I/we ___________ wish to exercise the withdrawal right in connection with my/our ___________ purchase agreement for the following items ___________
- Ordered on ___________/received on __________
- Consumer's name ___________
- Consumer's address ___________
- Consumer's signature ___________ (only if the content of the form is communicated on paper)
- Date ___________